Who we are

Hello we are John & Heloise, and our secure websites are: https://www.moreveganlife.com & https://shop.moreveganlife.com

We believe your privacy is important, which is why we don’t use spy applications or analytics to monitor your movements on our site and advertise to you. We rely on the power of a quality service and old fashioned word of mouth recommendations.

If you decide to join our mailing list, all you will receive is private mail from us and us alone. We NEVER share your email address with anyone. We DO NOT hold any other personal, financial or sensitive data on you, other than any email or postal address you may have provided to us for the services you requested.

All email’s are held and managed through the secure and very reputable, Aweber Email Management System, whom we have been working with for over 15 years.

We use third party applications and services to provide secure payment gateways for you to purchase our products in confidence, these are all secure sites with reputable companies such as PayPal, Stripe, ClickBank and WooCommerse.

To provide their service they may require personal, transaction and usage data. We recommend that you review their Privacy Policies for more information: PayPal, Stripe, ClickBank and WooCommerse.

General Privacy Policy

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

Service: Service is the MoreVeganLife and Shop.MoreVeganLife websites operated by HJH Publishing Ltd

Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Contact Data: may include your billing address, delivery address, email address and telephone numbers… we may use these to delivery the services you have requested, namely, delivering your products.

We may use this to contact you with newsletters or promotional materials within your purchased delivery boxes and if you have chosen to subscribe to our email list we may use this to contact you with other information that may be of interest to you, such as recipes and fascinating nutritional facts. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Financial Data: we DO NOT hold any financial data, our third party secure payment gateway service providers may hold transaction data outlined below:

Transaction Data: may include details about payments between you and our Secure Payment Gateway Providers and other details of purchases made by you.

Technical Data: may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

Profile Data: may include your username and password, purchases or orders, preferences, feedback and survey responses.

Usage Data: We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

You can enable or disable location services when you use our Service at any time, through your device settings.

Location Data: We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

Tracking & Cookies Data: Some of the applications our website uses may use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:
Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.

Sensitive Data: We do not collect any Sensitive Data about you. Sensitive Data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offenses.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

Data Subject (or User) Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Service Providers: We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

All email’s are held and managed through the secure and very reputable, Aweber Email Management System, whom we have been working with for over 15 years.

Payments: We provide paid products and/or services within the Service, which we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are: PayPal, Stripe, ClickBank and WooCommerse. Please visit these payment providers website to view their privacy policies.

How We Collect Your Personal Data

We collect data about you through a variety of different methods including:

Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

  • order our products or services
  • create an account on our site
  • subscribe to our service or email publications
  • request resources or marketing be sent to you
  • enter a competition, prize draw, promotion or survey
  • give us feedback or comment on our blog

Automated technologies or interactions: As you use our site, we (or our third party applications) may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies.

Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources:

  • Publications where you have entered a competition by us, listings in trade show and event brochures and publications.
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services [such as Stripe/Paypal/ClickBank]
  • Where you have given us your name and email address either on a handwritten list at for example an event, or have handed us your business card

How We Use Your Personal Data

More Vegan Life and HJH Publishing Ltd uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at heloise@moreveganlife.com

Retention of Data: More Vegan Life and HJH Publishing Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please email us at heloise@moreveganlife.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
 
THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit